Stephenson Way, Newton Aycliffe, County Durham DL5 7DD

office@swans.education

01325300324

Stephenson Way Academy and Nursery School

At SWANS we WILL READ...

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Compliments, Complaints and Feedback

We are always seeking to improve on the quality of education we provide for children with SEND and are keen to hear from parents about their child’s experience.
We would also like your views about the content of our SEND Information Report.  Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher.


We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the School Complaints Policy should be followed.

If you would like to discuss your SEND requirements in detail please contact the school to arrange an appointment.